Privacy Policy

Privacy Policy

Introduction

Welcome to Eugene Plumbing Services’ online presence at https://eugene-plumbing-services.laneexplorer.com. We are dedicated to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy details the measures we take to safeguard your personal information and how it is used within our services.

Scope

This policy covers all aspects of our online platform, including but not limited to:

  • Our official website
  • Mobile applications developed by us
  • Online services offered through our platform
  • Interactions between users and our support team

Please note that this policy does not extend to external platforms, apps, or services linked from our site. These third-party entities have their own privacy policies, and we encourage you to review them before engaging with their services.

Processing Activities

This Privacy Policy guides our interactions with users in the following scenarios:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your personal data to provide these services.
  2. Website Visits: Every time you visit our websites, our servers automatically record certain information, such as IP addresses, browser types, device characteristics, and web page interactions.
  3. Communications: We may contact you via email, phone, or SMS for various purposes, including newsletters, order updates, marketing promotions, and customer support.

Personal Data Collection

We collect several categories of personal data to enhance your experience with our services:

  • Account Information: This includes your name, login credentials, and profile details.
  • Payment Details: We securely store payment information for seamless transactions.
  • Financial and Purchase Data: Your financial records and order history are kept confidential.
  • Mobile Device Identifiers: We may collect unique device identifiers to improve our app performance.
  • Location Data: With your consent, we can access your location for location-based services.
  • Feedback and Reviews: Your comments, reviews, and ratings help us enhance our services.
  • Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms.
  • Product Preferences: We track product interactions to provide personalized recommendations.

Cookies

We employ cookies, small text files that store temporary data, for various purposes:

  • Strictly Necessary Cookies: These ensure the basic functionality of our website and apps.
  • Preference Cookies: They remember your settings and customization choices.
  • Analytics Cookies: Used to gather insights on how our users interact with our platform, helping us improve its performance.

Users have control over non-essential cookies through our built-in Cookie Manager.

Retention and Deletion

We follow strict data retention policies in compliance with legal requirements:

  • Personal data is retained for as long as necessary to fulfill the purposes it was collected for, after which it is securely deleted or anonymized.

Security Measures

The security of your personal data is a top priority. We implement robust organizational and technical safeguards, including:

  • Encryption of sensitive data during transmission and storage.
  • Engaging secure third-party processing partners to handle payments and other transactions.

Children’s Privacy

Eugene Plumbing Services does not intentionally collect or store personal information from children under the age of 18. Our services are designed for a general audience, and we encourage parents to supervise their children’s online activities.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access, rectification, or erasure of your data
  • Restriction or object to the processing of your data
  • Data portability
  • The right to withdraw consent

To exercise these rights, please contact our dedicated privacy team.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For any queries related to privacy, data requests, or unsubscription, please reach out to us: